Política de reembolsos
Última actualización: 2026-09-13
Comprado en la web
Los pagos con cripto son prepagados y se confirman en la blockchain, por lo que no se pueden revertir automáticamente. Si Plus no se activó, pagaste dos veces o el producto no funciona como se describe, escribe a support@wachatplus.com en un plazo de 14 días: activamos o ampliamos tu suscripción, o reembolsamos manualmente en la misma moneda descontando la comisión de red. Los pagos con tarjeta, cuando lleguen, tendrán garantía de reembolso de 14 días.
Comprado en Google Play
Las compras en Play las cobra Google y se rigen por su política de reembolsos: durante las primeras 48 horas puedes pedir el reembolso directamente en Play (Pedidos → el pedido → Solicitar un reembolso); pasado ese plazo, Google revisa la solicitud. Si Google la rechaza y estás dentro de los 14 días, escríbenos y te ayudamos.
Pruebas y cancelación
La prueba gratis de 7 días está en Google Play; cancela antes de que termine y no se cobra nada. Cancela una suscripción de Play cuando quieras desde Google Play → Suscripciones; Plus sigue activo hasta el final del periodo pagado. Los pagos con cripto en la web nunca se renuevan, así que no hay nada que cancelar: Plus termina en la fecha pagada.
Tus datos después de un reembolso
Volver al plan gratis nunca borra un chat, un archivo multimedia ni una reacción. Solo se desactivan los extras. Si Plus no se activó después de pagar, comprueba que usas la misma cuenta y avísanos: lo solucionamos.
1 · Purchases through Google Play
Refunds follow Google Play's policy. You can request a refund from Google within 48 hours of purchase, or contact us afterwards and we will review your request. The 7-day free trial and introductory prices are offered through Google Play only; cancelling before the trial ends means you are not charged.
2 · Crypto payments on the web
- Prepaid term: each payment adds the plan's term (a month or a year) and never renews, so there is nothing to cancel.
- No automatic reversal: confirmed blockchain transactions cannot be reversed automatically.
- 14-day guarantee: if Plus did not turn on, you paid twice, or the product does not work as described, contact us within 14 days of payment with the payment id. We activate or extend your subscription, or refund manually in the same coin to an address you provide, minus the network fee.
- Underpayment: if less than the required amount arrives, Plus does not turn on automatically; contact us and we complete the activation once the amount is made up, or refund what arrived.
3 · Card payments on the web (coming soon)
- 14-day guarantee: if the product does not work as described, contact us within 14 days of the first payment and we will refund it in full.
- Renewals: an automatic renewal is refunded if requested within 7 days of the renewal date and the subscription was not used after renewing.
- Cancellation: stops future renewals; Plus stays on until the end of the paid period. No partial refunds for the remaining period except in the cases above.
4 · Regional pricing
Prices differ by country to match purchasing power. If a purchase turns out to have been made at another country's price through a VPN or a payment method from a different country, we may refund it and end the subscription, or offer a new subscription at your actual country's price.
5 · How to request
Email support@wachatplus.com from the address linked to your account, including the transaction or payment id. We reply within two business days. Card refunds appear within 5–10 business days depending on the bank; crypto refunds are sent within 5 business days of confirming the address.