Refund policy

Last updated 2026-09-13

Bought on the web

Crypto payments are prepaid and confirmed on the blockchain, so they cannot be reversed automatically. If Plus did not turn on, you paid twice, or the product does not work as described, email support@wachatplus.com within 14 days: we activate or extend your subscription, or refund manually in the same coin minus the network fee. Card payments, when they launch, come with a 14-day money-back guarantee.

Bought on Google Play

Play purchases are billed by Google and follow Google's refund policy: within 48 hours you can request a refund directly from Play (Orders → the order → Request a refund); after that Google reviews the request. If Google declines and you are within 14 days, write to us and we will help.

Trials and cancellation

The 7-day free trial is offered on Google Play; cancel before it ends and nothing is charged. Cancel a Play subscription any time from Google Play → Subscriptions; Plus stays on until the end of the paid period. Crypto payments on the web never renew, so there is nothing to cancel: Plus ends on the date you paid for.

Your data after a refund

Going back to Free never deletes a chat, media file or reaction. Only the extras switch off. If Plus did not turn on after payment, check that you are signed in with the same account, and tell us: we will fix it.

1 · Purchases through Google Play

Refunds follow Google Play's policy. You can request a refund from Google within 48 hours of purchase, or contact us afterwards and we will review your request. The 7-day free trial and introductory prices are offered through Google Play only; cancelling before the trial ends means you are not charged.

2 · Crypto payments on the web

Prepaid term: each payment adds the plan's term (a month or a year) and never renews, so there is nothing to cancel.
No automatic reversal: confirmed blockchain transactions cannot be reversed automatically.
14-day guarantee: if Plus did not turn on, you paid twice, or the product does not work as described, contact us within 14 days of payment with the payment id. We activate or extend your subscription, or refund manually in the same coin to an address you provide, minus the network fee.
Underpayment: if less than the required amount arrives, Plus does not turn on automatically; contact us and we complete the activation once the amount is made up, or refund what arrived.

3 · Card payments on the web (coming soon)

14-day guarantee: if the product does not work as described, contact us within 14 days of the first payment and we will refund it in full.
Renewals: an automatic renewal is refunded if requested within 7 days of the renewal date and the subscription was not used after renewing.
Cancellation: stops future renewals; Plus stays on until the end of the paid period. No partial refunds for the remaining period except in the cases above.

4 · Regional pricing

Prices differ by country to match purchasing power. If a purchase turns out to have been made at another country's price through a VPN or a payment method from a different country, we may refund it and end the subscription, or offer a new subscription at your actual country's price.

5 · How to request

Email support@wachatplus.com from the address linked to your account, including the transaction or payment id. We reply within two business days. Card refunds appear within 5–10 business days depending on the bank; crypto refunds are sent within 5 business days of confirming the address.