Help
Help center
Guides and answers for WaChat, WaChat Web and WaChat Plus.
Getting started
What WaChat is, how the web app works, and the basics.
What is WaChat?
A way to keep and read your WhatsApp chats in full — every message and media file — on your device and in your own Google Drive.
Is WaChat an official WhatsApp product?
No. WaChat is independent and not affiliated with WhatsApp or Meta.
Using WaChat Web without the Android app
WaChat Web works on its own: import a file in the browser and everything stays on your device.
Linking a browser to the app
Open the chats the app backed up to Drive in a browser, in a few seconds, with a code or Google sign-in.
Keyboard shortcuts
Everything in WaChat Web can be done from the keyboard.
Importing chats
Exports, the 64-digit key, the crypt15 file, media and transfers.
Exporting a chat from WhatsApp (Android and iPhone)
How to produce the ZIP that WaChat Web opens, and what its limits are.
Getting your 64-digit encryption key
The key that protects WhatsApp's local backup, and how to switch from a passkey to a 64-digit key.
Finding the msgstore.db.crypt15 file
Where WhatsApp keeps the encrypted backup on Android and which file to pick.
Transferring the backup to a computer
USB, Quick Share, AirDrop — or skip the computer and open WaChat Web on the phone.
Adding your media folder
How photos, voice notes and documents get attached to messages after a backup import.
Why my export is cut off at 10,000 or 40,000 messages
WhatsApp truncates exports. Here is what the limit is and how to get the full chat.
Account and billing
Free vs Plus, prices by country, refunds and cancelling.
Free vs WaChat Plus
What you get for free, what Plus adds, and what happens if you stop.
Prices by country — and why you can't switch
Plus is priced fairly for each country. The country is set by our server and locked to your account.
"It looks like you are using a VPN"
Why the pricing page shows the standard price when a VPN or proxy is on.
Refunds
14 days, no questions asked, on the web. Google's policy for Play purchases.
Cancelling WaChat Plus
Cancel any time from the web or Google Play. Plus stays on until the end of the paid period.
Privacy and security
What we can and cannot see, and how to delete your data.
Troubleshooting
Wrong key, old formats, incomplete files, browsers and storage.
"Wrong key" when importing
The backup was encrypted with a different key. Here is how to line them up.
"Older crypt14 format"
Files ending in .crypt14 or .crypt12 use a key WaChat cannot access. Switch to crypt15.
Supported browsers and storage
What works where, and what to do when the browser runs out of space.
Still need help?
Email support@wachatplus.com — we reply within one business day. Never send your key, passphrase or backup files.
Contact support