Refunds

Bought on Google Play

Play purchases are billed by Google and follow Google's refund policy:

• Within 48 hours: request a refund directly from Google Play → Orders → the order → Request a refund. It is usually automatic.
• After 48 hours: Google reviews the request. If Google declines and you are still within 14 days of purchase, write to us — we will help.

Paid with crypto on the web

Confirmed blockchain payments cannot be reversed automatically. If Plus did not turn on, you paid twice, or the product does not work as described, email support@wachatplus.com within 14 days with the payment id shown on the payment page. We activate or extend your subscription, or refund manually in the same coin to an address you give us, minus the network fee.

Card payments on the web

When card payments launch, they come with a 14-day money-back guarantee if the product does not work as described.

Plus did not turn on after payment?

Make sure you are signed in with the same account on the phone and on the web. Plus turns on by itself within a minute of the payment being confirmed. If it does not, tell us and we will fix it.

Your data after a refund

Going back to Free never deletes anything. Only the extras switch off.